What is the required action when receiving a telephone order from an HCP?

When receiving a telephone order from a healthcare provider (HCP), it is essential to document the order word-for-word on a telephone order form. This action ensures accuracy and provides a clear record of the instructions given by the HCP. By documenting the order verbatim, you minimize the risk of misinterpretation or errors that could occur if the order were paraphrased or summarized.

Using a specific telephone order form also helps to standardize the documentation process, making it easier for other healthcare staff to understand and follow the order. Furthermore, this practice aligns with regulatory standards and best practices within healthcare settings, enhancing patient safety. In scenarios involving medication administration, precise communication is crucial, and proper documentation plays a vital role in maintaining that clarity.